About us

about us

Answercom is a reputable call center company that excels in delivering exceptional call center services to businesses across Ethiopia. Our unwavering commitment is to elevate our community by providing powerful, flexible, and cost-effective solutions that revolutionize communication between businesses and their valued customers.

In today's dynamic business landscape, the limitations of traditional working hours have become apparent. Most companies operate from 2:00 AM to 11:30 PM, leaving a significant gap after regular working hours, including nights, weekends, and holidays. During this period, customers seeking essential services often face barriers, leading to unmet needs and missed growth opportunities for businesses.

Recognizing this challenge, Answercom is dedicated to bridging the gap. We extend our support beyond regular working hours, providing round-the-clock service from 11:30 PM to 2:00 AM the following morning, including nights, Sundays, and holidays. Through a seamless call diversion system, our highly skilled team takes responsibility for answering calls and assisting customers on behalf of our clients. We handle inquiries, provide vital information, facilitate appointment bookings, and perform tasks typically carried out by a receptionist. This extended availability empowers our clients to offer 24/7 customer service, enhancing customer satisfaction and unlocking potential profit.

Moreover, Answercom offers outbound call services, enabling our clients to proactively engage their customers by providing detailed information through unexpected calls. We also create YouTube videos about our clients' working systems and required information, streamlining their operations and making their job easier.

By integrating our Chatbot with your website, customers can access detailed information beyond what is available on your website, enhancing their experience and providing comprehensive support.

Furthermore, our bulk SMS service allows you to reach a large audience within minutes, promoting your company name and delivering important messages effectively.

We are committed to providing comprehensive and efficient solutions to meet the diverse communication needs of businesses, ensuring exceptional customer service and growth opportunities. Trust Answercom for unparalleled call center services in Ethiopia.


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